# Outsourced IT department

> Outsourced IT department for SMEs: helpdesk, outsourced IT support, servers, network and security for one fixed monthly fee. Request a quote.

URL: https://secureitsolutions.ro/en/outsourced-it-department/  
Updated: 2026-11-01  
Source: secureitsolutions.ro

**Outsourced IT department for companies without an in-house IT team**

An outsourced IT department is an external team that takes over your company's IT support, administration, security and projects for a fixed monthly fee. Plans start at €150/month + VAT.

Price: €150–€750/month + VAT (The price depends on the number of workstations and servers, the support hours and any services added on top of the base plan.)

## What’s included

- **Helpdesk and user support.** Tickets, phone and email, with remote and on-site support in Bucharest and Ilfov County, during the hours of your chosen plan.
- **Server and network administration.** Preventive maintenance of physical and virtual servers, switches, firewall and Wi-Fi, with scheduled updates and monitoring.
- **Cybersecurity.** Endpoint protection, MFA on critical accounts, network segmentation and phishing awareness training for employees.
- **IT inventory and licensing.** Tracking of hardware and licenses, hardware lifecycle and vendor warranties.
- **Cloud and managed backup.** Microsoft 365, Google Workspace, Azure or AWS administration, plus encrypted off-site backup with restore tests.
- **IT project coordination.** Migrations, ERP or CRM rollouts, hardware replacements and new office openings, with a clear plan and budget.

## What an outsourced IT department is

Many companies with 10–100 people end up in the same situation: a single IT person stuck between emergencies, or "someone on the team who's good with computers." An outsourced IT department replaces that improvisation with a team covering helpdesk, system administration, networking, security and cloud, under a single contract.

The main benefit isn't just cost. It's continuity: support doesn't stop when someone goes on holiday or resigns, and the infrastructure documentation stays with your company.

## Outsourced IT department or an in-house IT employee

An in-house IT employee costs more than their salary: taxes, equipment, training, holidays. And however good they are, one person cannot cover user support, security, servers and new projects at the same time.

## Plans and response times

The outsourced IT department is built on our maintenance plans, to which we add security, cloud or project coordination services as needed.

| Plan | Price | Best for | Support | Max. response |
|---|---|---|---|---|
| Basic | €150/month + VAT | up to 10 workstations | 8/5 | 8 hours |
| Standard | €350/month + VAT | 10–25 workstations, up to 3 servers | 12/7 | 6 hours |
| Premium | €750/month + VAT | more than 25 workstations | 24/7 | 4 hours |

The Premium plan also includes a weekly on-site technician, a disaster recovery plan and a quarterly security audit. Full details are on the [IT maintenance contract](/en/it-maintenance-contract/) page.

## Who it's for

The model suits SMEs in professional services, retail and wholesale, manufacturing and distribution, as well as medical practices and NGOs that need stable IT but not a full in-house team. We operate from Bucharest, with on-site visits in Bucharest and Ilfov County and remote support across Romania. The company has been in business since 2007 and has worked with more than 150 companies.

The first step is the free audit: we look at what you have, what risks exist and what should be taken over first. [Request a quote](/en/#quote) and we'll schedule a call.

## IT support for businesses: outsourced helpdesk

The part your employees feel every day is IT support: the computer that won't start, the printer, the forgotten password, the email that won't sync. With outsourced IT support, every request goes to a helpdesk that logs it, resolves it remotely or on site and reports monthly how many were resolved within the contractual time. IT support for businesses can also be purchased on its own, as an [IT support plan](/en/it-support-plans/).

## How we work

1. **Free IT audit.** We inventory your infrastructure and identify the risks: missing MFA, unverified backups, unsupported hardware. You get the findings in writing.
2. **Proposal and contract.** We agree the scope, what is and isn't included in the fee, response times and how occasional projects are handled.
3. **Onboarding.** We install monitoring agents, configure backup, document the infrastructure and show your employees how to ask for help.
4. **Operations and reporting.** Daily support, an activity report and regular meetings where we plan your next IT investments.

## Frequently asked questions

### How much does an outsourced IT department cost?

Base plans start at €150/month + VAT (Basic) and go up to €750/month + VAT (Premium). For companies with more than 50 employees we build a custom plan. The final price depends on the number of workstations and servers and on any additional services.

### How quickly do you respond to a problem?

The maximum response time is set by the plan: 8 hours for Basic, 6 hours for Standard and 4 hours for Premium. Support hours are 8/5, 12/7 and 24/7 respectively. All of these figures are written into the contract.

### Can I keep part of my IT in-house?

Yes. A common model is co-managed IT: an internal person remains the first line of support for colleagues, while we take over security, infrastructure, larger projects and Microsoft 365 administration. We agree from the start who is responsible for what.

### Do you work only remotely or also on site?

Both. Most issues are resolved remotely through secure agents. We come on site in Bucharest and Ilfov County; for companies in other cities we work remotely and agree any travel separately.

### What happens if I want to end the contract?

The standard contract runs for 12 months, and termination requires 30 days' notice. At the end we hand over the documentation, configurations, passwords and backups so that the new provider or your internal team can continue without interruption.

Get a quote: https://secureitsolutions.ro/en/#quote