Verizon posted at 4:12PM ET that work continues on addressing the outage, but the issue hasn’t been completely fixed. According to the company, its team is “on the ground actively working to fix today’s service issue that is impacting some customers.”

As of 4:52PM ET, the Verizon’s network has been experiencing issues for around four hours, making today’s outage nearly as long as the last major outage the company had in 2024. Like that 2024 outage, Verizon has yet to share what exactly is causing the issues with its network. Without out an official update, it’s safe to assume the company is still working on a fix.

At 5:41PM ET, DownDetector latest tally still shows over 46,000 people reporting issues with Verizon’s network. Based on the platform’s map, the same cities are filing the bulk of the outage reports, though reporting appears more diffuse than before as news of the outage has spread across the country.

At 6:20PM ET, the situation was much the same. Tens of thousands of users (including Engadget editors) still don’t have proper service, and Verizon had not updated its customers since 4:12PM ET. There are intermittent reports of service coming back and then failing again but seemingly no true fix has been deployed.

At 10:20PM ET, Verizon has announced that the outage has been resolved and has encouraged subscribers still having issues to restart their devices to reconnect to the network. The company also said that it will provide account credits to affected customers.

Outsourcing IT services.verizon says service

Both T-Mobile and AT&T have confirmed that their own networks are unaffected by the issues facing their competitor. In a post on X, T-Mobile shared that its network is “operating normally and as expected.” Meanwhile, AT&T says that for any of its customers experiencing issues, “it’s not us…it’s the other guys.”

Latest news

Update, January 14, 7:25PM ET: This article was published as a developing story and was updated multiple times over a period of around seven hours. These updates were additive, and noted with a timestamp within the article. As of writing, Verizon is still down for tens of thousands of users and the company’s support team has not issued an update on the stituation in over three hours. Happy Wednesday!

Update January 14, 10:39PM ET: This story has been updated to add Verizon’s latest update that the outage has been resolved.

This article originally appeared on Engadget at https://www.engadget.com/big-tech/verizon-says-its-service-is-back-after-a-10-hour-outage-183048229.html?src=rss

Original aticle here: Engadget