IT maintenance
IT maintenance contracts for businesses: monthly plans, pricing and SLA
An IT maintenance contract means we take over the administration of your company's workstations, servers, network and backup for a fixed monthly price, with a response time written into the contract. Plans start at €150/month + VAT.
What’s included
- 01
Workstation support
Installation, configuration, troubleshooting and updates for computers and laptops, remotely or at your office.
- 02
Server administration
Physical, virtual or cloud servers: updates, continuous monitoring and backup verification.
- 03
Network management
Setting up and maintaining your network so connectivity stays stable and secure.
- 04
Cybersecurity
Security updates, endpoint protection and regular assessments; in the Premium plan, EDR and a quarterly security audit.
- 05
Backup and data recovery
Automated backup of critical data, verified weekly or daily depending on the plan, plus a disaster recovery plan in Premium.
- 06
Consulting and reporting
A monthly or weekly activity report and recommendations for planning IT investments.
What an IT maintenance contract covers
An IT maintenance contract moves day-to-day infrastructure administration to an external team, with responsibilities and response times in writing. Instead of calling for help when something breaks, your systems are monitored continuously, updates are applied on schedule and backups are checked regularly.
We operate from Bucharest, with on-site visits in Bucharest and Ilfov County and remote support for companies across Romania. The company has been in business since 2007 and has worked with more than 150 companies.
IT maintenance plans
All plans include 24/7 device monitoring, automated backup and an activity report. The difference lies in the number of workstations and servers covered, the support hours and the maximum response time.
| Plan | Price | Best for | Support | Max. response |
|---|---|---|---|---|
| Basic | €150/month + VAT | up to 10 workstations | 8/5 | 8 hours |
| Standard | €350/month + VAT | 10–25 workstations, up to 3 servers | 12/7 | 6 hours |
| Premium | €750/month + VAT | more than 25 workstations, unlimited servers | 24/7 | 4 hours |
Basic includes administration of up to 10 workstations, backup of critical data, security updates and a monthly report.
Standard adds administration of up to 3 servers, backup with weekly verification, advanced cybersecurity, network management and monthly IT consulting.
Premium includes unlimited workstations and servers, backup with daily verification, EDR, full network management, a weekly report, a weekly on-site technician, a disaster recovery plan (DRP) and a quarterly security audit.
For companies with more than 50 employees we build a custom plan. Prices may vary with the complexity of your infrastructure; you get the final figure in the written proposal after the audit.
Maintaining your whole IT infrastructure, not just the computers
IT maintenance covers the whole infrastructure: workstations and laptops, physical and virtual servers, the network and Wi-Fi, the firewall, printers, Microsoft 365 and backup. Infrastructure maintenance includes firmware and system updates, checks on disks and uninterruptible power supplies, planned replacement of equipment no longer supported by the manufacturer and documentation of every change.
How to get an IT maintenance quote
An IT maintenance quote starts with a short conversation and a free audit of your infrastructure. After the audit you receive, in writing, the recommended plan, the monthly maintenance price, the response times and the exact list of included services. For companies in Bucharest and Ilfov County, on-site visits are included in the plan; see also our page on managed IT services in Bucharest.
Why a monthly fee rather than pay-per-incident
A fixed fee makes IT costs easy to budget. There are no surprise invoices after a month with many problems, and no temptation to postpone a repair to save money.
Before signing, check what the SLA says: response times, support hours, what the fee covers and what is billed separately.
If you need a team that takes over all of your company’s IT, including projects and vendor management, see our outsourced IT department. For a concrete proposal, fill in the form and we’ll start with the free audit.
How we work
- Step 1
Free consultation
We discuss your needs and look at your existing infrastructure to identify the critical points.
- Step 2
IT audit
We assess vulnerabilities, risks and optimization opportunities, then send you our findings in writing.
- Step 3
Proposal and contract
You receive a proposal with the right plan, the included services and the monthly price, with no hidden per-incident fees.
- Step 4
Implementation and operations
Within 5–7 business days we install monitoring, configure backup and security, then take over daily support.
Frequently asked questions
Another question? +40 750 293 932 · office@secureitsolutions.ro
What is an IT maintenance contract?
It is an agreement under which we take responsibility for your company's IT infrastructure: monitoring, technical support, server administration, security and backup. You pay a fixed monthly fee instead of separate invoices for every call-out. Over time, preventive maintenance reduces the number of incidents that stop your business.
How do I choose the right plan?
The starting point is the number of workstations and servers, then the support hours you need. Basic covers companies with up to 10 workstations, Standard 10 to 25 workstations and Premium companies with more than 25 workstations. After the free audit we recommend a plan and tell you exactly what it includes.
How is this different from on-demand IT support?
With ad-hoc support you pay only when something breaks, and nobody watches your systems in between. A maintenance contract includes proactive monitoring, priority response and a predictable monthly cost. Problems are usually caught before they block your work.
How long does implementation take?
A standard contract is implemented in 5–7 business days: initial audit, monitoring installation, backup and security configuration. For complex infrastructures, implementation can take up to 14 business days.
What happens if I want to terminate the contract?
The standard contract runs for 12 months, and termination requires 30 days' notice. At the end we hand over the documentation and data, train your internal team or new provider and ensure a seamless transition.
Related services
- Outsourced IT departmentAn outsourced IT department is an external team that takes over your company's IT support, administration, security and projects for a fixed monthly fee. Plans start at €150/month + VAT.
- Cybersecurity and business continuityCybersecurity for businesses combines EDR on workstations and servers, SOC monitoring, immutable backup and a tested recovery plan, so an attack doesn't stop your operations. We start with a free security audit.
- Server and network infrastructureInfrastructure management covers the design, deployment and maintenance of your servers, network and virtualization, with continuous monitoring and redundancy. An outsourced team costs roughly €850–€2,000/month + VAT.
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Get a quote: IT maintenance contract
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