IT support plans
Monthly IT support plans for businesses: packages, pricing and what's included
An IT support plan gives you employee support, maintenance, backup and security for a fixed monthly price, with a response time written into the contract. Our plans cost €150, €350 or €750/month + VAT, depending on the number of workstations and the support hours.
What’s included
- 01
24/7 monitoring
Workstations, servers and backups are watched continuously; problems raise an alert before your employees notice them.
- 02
Employee support
Requests resolved remotely or on site, with a maximum response time of 8, 6 or 4 hours, depending on the plan.
- 03
Updates and security
System and security updates applied on schedule, endpoint protection, and in Premium, EDR and a quarterly audit.
- 04
Verified backup
Automated backup of critical data, verified weekly (Standard) or daily (Premium).
- 05
Activity report
What was resolved, what was updated and what we recommend next, monthly or weekly.
- 06
No hidden costs
Work included in the plan is never billed separately; anything outside the plan is quoted to you in advance.
IT support plans compared
| Basic | Standard | Premium | |
|---|---|---|---|
| Price | €150/month + VAT | €350/month + VAT | €750/month + VAT |
| Workstations | up to 10 | 10–25 | more than 25, unlimited |
| Servers | — | up to 3 | unlimited |
| Support hours | 8/5 | 12/7 | 24/7 |
| Maximum response time | 8 hours | 6 hours | 4 hours |
| 24/7 monitoring | yes | yes | yes |
| Backup | automated, critical data | verified weekly | verified daily |
| Security | security updates | advanced security | EDR + quarterly audit |
| Network and consulting | — | network management, monthly consulting | full management, dedicated consulting |
| On-site technician | as needed | as needed | weekly |
| Report | monthly | monthly | weekly |
| Disaster recovery plan (DRP) | — | — | included |
Prices are in euros and do not include VAT. For companies in Bucharest and Ilfov County, on-site travel is included in the plan, within the limits set in the contract.
How to choose the right plan
- Basic suits small offices (up to 10 computers) without their own server, which need someone who responds quickly and keeps backups and updates current.
- Standard is for companies with 10–25 workstations and one to three servers, where the network and security matter every day.
- Premium is for companies that also work outside office hours, run several servers or must demonstrate security measures (for example for NIS2 or insurers).
Monthly plan or hourly billing?
With pay-per-incident billing, nobody watches your systems between problems and the cost varies from month to month. An IT support plan includes prevention: monitoring, updates and verified backup. The cost stays fixed. Learn more about what goes into an IT maintenance contract and our managed IT services. For an exact price on your infrastructure, request a quote.
How we work
- Step 1
Free audit
We count workstations and servers, check backup and security and work out which support hours you need.
- Step 2
Choose your plan
We recommend Basic, Standard, Premium or a custom plan, with the monthly price in writing.
- Step 3
Contract and onboarding
Standard 12-month contract; onboarding takes 5–7 business days.
- Step 4
Plan in effect
Support, maintenance and reporting, at the same price every month.
Frequently asked questions
Another question? +40 750 293 932 · office@secureitsolutions.ro
What does an IT support plan include?
The plan includes 24/7 monitoring, employee support with a guaranteed response time, workstation administration (and server administration from Standard upward), security updates, automated backup and an activity report. Higher plans add extended support hours, advanced security and an on-site technician.
How much does an IT support plan cost?
Basic costs €150/month + VAT for up to 10 workstations, Standard €350/month + VAT for 10–25 workstations and up to 3 servers, and Premium €750/month + VAT for more than 25 workstations, with 24/7 support. For companies with more than 50 employees we build a custom plan.
What is the minimum term?
The standard contract runs for 12 months, with 30 days' notice for termination. At the end we hand over documentation, passwords, configurations and backups, with no lock-in.
What is not included in the plan?
Purchased hardware and licenses, new projects (for example a cloud migration or a new network) and work outside the scope of the plan. We quote all of these separately, before any work starts.
Can I change plans later?
Yes. If your company grows or you need extended support, we move you to the next plan; if your needs shrink, we adjust at renewal.
Related services
- Managed IT servicesManaged IT services mean a specialist company takes over, under contract, employee support, servers, network, backup and security for your business. You pay a fixed monthly fee, from €150/month + VAT, instead of in-house staff and hourly call-outs.
- IT maintenance contractAn IT maintenance contract means we take over the administration of your company's workstations, servers, network and backup for a fixed monthly price, with a response time written into the contract. Plans start at €150/month + VAT.
- Outsourced IT departmentAn outsourced IT department is an external team that takes over your company's IT support, administration, security and projects for a fixed monthly fee. Plans start at €150/month + VAT.
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